Support for your Staff in the Field During all Phases of Deployment

After designing where to place the network devices to ensure excellent and sustainable performance, Silver Spring trains your deployment teams on RF issues, as well as how to use our field tools and install meters with Silver Spring Communications Modules and Silver Spring Access Points, Relays, and the Bridge family. We accompany your field ops or contractors in the field for the early part of the deployment and assist in troubleshooting problems thereafter as the deployment continues.

We work with your meter vendors to obtain device information and import it into UtilityIQ. And we enable your staff to provide UtilityIQ with location information and other required data about each meter and other devices as they get deployed in the field. As each meter, Relay and Access Point is deployed, the smart grid network “sees” it – the Silver Spring tech support team monitors that process to identify and help resolve problems if they arise.

Our tech support team is also forward looking. They have a deep knowledge of the dependencies between deployed hardware, future deployments, and updates in the software (such as device firmware and UtilityIQ) that may arise. They work with your staff to avoid most problems and help troubleshoot the ones that can’t be avoided.

Questions? Email us at support@silverspringnet.com